FAQ

What is the data source for the lists I am purchasing?

Our data is generated using new telephone hookups, utility hook ups, magazine subscription data, national change of address, do not call lists, and other consumer sources such as the White Pages and other self reported data. This data is downloaded daily and run through a series of algorithmic filters to eliminate second lines, fax lines and number changes and confirms they are a new homeowner. This data is not from county deed offices, which can be stale and dated.

When you use our service you get a state of the art list that generates addresses fast and accurately. These addresses are so fresh that some people will still be unpacking boxes when you reach them.

Is this list made up of Angie’s List Members?

No, the names and addresses you receive are not Angie’s List members.

Is there a difference between new movers and new homeowners?

Yes, new movers consist of people who move into any type of dwelling (apartment, condominium or free standing house) and own or rent their living space. New homeowners are a subset of new movers and consist of people who actually own their living space, regardless of whether it is a condominium or a free standing house. You can order a list that includes new homeowners only or we can expand your list to include new movers. It’s up to you!

What information is contained in each record?

Each record will include the name(s), address, city, state and zip code of the new homeowner. We also provide demographic information on estimated home value - this information is only included when you receive the list via e-mail or CD Rom.

How accurate is the data I receive?

Our lists are guaranteed over 90% accurate. You should expect some returns and undeliverable addresses. We will refund any returns over the 10% threshold, just send us the mail pieces that have been returned from your mailings and we will process your refund upon receipt. We believe that you will not find a more accurate, higher quality list of new homeowners anywhere else, and we are willing to back that up.

Why do I get returns?

We generate your new homeowner/new mover list from a variety of sources and run the data through several tests to ensure that it is highly deliverable. Unfortunately, we are unable to filter out all undeliverable addresses due to a variety of circumstances. For example, a piece of mail will be returned if a house is vacant - even though the house has just been purchased, there may not be anyone living there, or the house may be rented out by someone with a name that is different from the owner. This type of circumstance, along with a variety of others, can lead to an undeliverable piece of mail.

How do I get my lists?

Your lists can be sent to you via e-mail (in Microsoft Excel format), printed on labels, or saved on a CD. It’s your choice!

When do I get my lists?

When you order our service, we will process your request and you will receive your list during the same time frame each month.

How many addresses will I receive?

Due to the fact that we are unable to predict the future, we can't tell you exactly how many addresses will come with each order.

Is there a minimum amount of addresses if I buy additional zip codes?

If you use the option to order additional zip codes there is no minimum address requirement on your additional zip codes.

Can I use the list more than once?

Once you purchase a list, it is your property. You can use each month’s list as many times as you want.

Can I change my targeted area?

You can change your targeted area anytime. Just contact our customer service department at (866) 543-5478 Ext. 9242 or e-mail jacobs@angieslist.com and include your new targeted zip codes (or cities) and company name.

How do I pay?

If you are a monthly subscriber, we will bill your credit card each month on your order date or you can pre-pay for an annual subscription with a credit card or check.

Is there a refund Policy?

If you purchase an annual subscription and are not pleased with our service, you can cancel your subscription anytime. We will prorate your subscription and refund the unused portion to you immediately. Monthly subscriptions can be cancelled anytime – sorry, there are no refunds on monthly subscriptions.

How do I design and print my mail?

Our design and print service is a great way for you to design and print a mail piece. We’ll save you money and work with you to create a direct mail advertising piece that you will be proud to give to prospective clients and customers. Click here to learn more about our design and print services.

Can my company include Angie’s List on the print mail piece from the list(s) I purchase?

Sorry, you may not include the Angie’s List name or logo in your direct mail communications. We have a very strict Trademark Policy and do not allow any of our marks (including our company name and all logos) to be used for mass marketing purposes such as direct mail pieces or websites.